She Already Has a Lot on Her Plate
For most brides, personal attention is the name of the game. Of course, you recognize that you're not her only client, but a good planner will create the illusion that you're her main priority. Top-tier planners will be sure to answer your phone calls and e-mails in a timely fashion rather than passing you off to her assistant or taking days to get back to you. And a true professional will leave the griping about other brides to phone calls with her girlfriends instead of regaling you with the gory details of her day-to-day travails.